The new service will allow 24-hour access to important information and documents
Exeter City Council have launched a digital service enabling local people at risk of homelessness to access key housing services 24 hours a day, 365 days a year.
Advice, information and access to the council’s housing team can now be obtained through the Council’s website, helping those in need to make appointments, upload documents and communicate directly with housing case workers.
The council has pledged to respond to queries and requests within one working day.
The updated service aims to speed up the time it takes to access the council’s housing facilities, both online and in person. It also allows professionals from statutory and voluntary agencies to more easily refer clients who are either homeless or at risk. The council has pledged to respond to queries and requests within one working day.
Cllr Emma Morse, Lead Councillor for Supporting People, said: “By starting the process online straightaway, at any time, people can be sure that our housing team can start the process of attempting to resolve the issues straightaway.”
The Council recommends that those facing an immediate homeless emergency with nowhere to stay that night should continue to visit the Civic Centre, where the Council can assess their needs and provide assistance. However, those at a risk of homelessness are urged to use the new digital service to contact them early and avoid having nowhere to stay.